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Make sure they get an .sfv checker and check their files, as I know one particular user that has been complaining probably hasn't been using it hehe. Also, if they continue to complain and you know it extracts, you might let them know what version of winrar you were using and make sure that they have at least that.
For those of you having CRC errors, make sure you have at least the version stated. For example, in the pic of a sample archive below, you would need version 2.9 or above to be able to extract.
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